Privacy policy

1. Scope

This policy explains how Dr Taliya's Clinic ("we", "us") handles personal data collected through this website, online booking, patient accounts, payments, and related clinic operations in Islamabad, Pakistan.

2. Information we collect

Depending on how you use our services, we may collect:

• Identity and contact details — name, phone number, email, date of birth, and similar booking fields.
• Account credentials — such as login email and authentication data needed to secure your account.
• Appointment and clinical context — doctor, service, visit type (onsite or online), preferred times, and notes you submit with a booking or refund request.
• Payment-related data — payment status and references from our payment provider. Card details are processed by the payment gateway; we do not store full card numbers on this website.
• Technical data — device/browser type, IP address, and basic usage logs needed for security and reliability.
• Feedback — information you send via contact or complaints forms.

3. How we use information

We use your information to:

• Provide, confirm, and manage appointments and online consultations.
• Communicate about bookings, payments, refunds, and clinic updates related to your care.
• Operate patient accounts and appointment history.
• Improve website reliability, prevent fraud, and meet legal or regulatory obligations.
• Respond to enquiries and complaints.

We do not sell your personal information. We do not use your health information for unrelated marketing without a lawful basis and, where required, your consent.

4. Sharing

We may share information with:

• Clinicians and authorised clinic staff involved in your care or administration.
• Payment processors and technical service providers who support booking, hosting, or messaging — under appropriate confidentiality obligations.
• Authorities when required by law, court order, or to protect patient safety.

5. Online consultations

Video consultations take place over third-party or clinic-approved tools. Treat the session as confidential: join from a private place, and do not record without permission. Clinicians may document the visit in your clinical record in line with professional practice.

6. Retention and security

We retain personal and clinical records for as long as needed for care, legal, and administrative purposes, then securely dispose of or anonymise them where appropriate. We use reasonable technical and organisational measures to protect data; no online system is completely risk-free. Please keep your account password secure and tell us promptly if you suspect unauthorised access.

7. Your choices

Subject to applicable law and clinical record requirements, you may:

• Request access to or correction of personal information we hold about you.
• Ask questions about how your data is used.
• Update contact details via your account or by contacting the Clinic.

Some requests may be limited where we must keep records for clinical, legal, or billing reasons.

8. Children

Parents or guardians may book and manage appointments for minors. Please submit only information necessary for the child’s care.

9. Cookies and similar technology

We may use essential cookies or similar storage to keep you signed in, remember preferences, and secure the site. Disabling essential cookies may prevent parts of the booking or account experience from working.

10. Changes and contact

We may update this policy periodically. The "Last updated" date reflects the latest version. For privacy questions, email info@drtaliyasclinic.com or use our contact page.