Refund and cancellation policy

1. Overview

This policy applies to appointments booked through Dr Taliya's Clinic website, including onsite visits and online consultations where payment is collected online. Clinic reception may also apply the same principles to bookings made by phone or in person.

2. Cancelling or changing an appointment

Please cancel or request a change as early as possible so another patient can use the slot.

• You can manage upcoming appointments after signing in to My appointments, or by contacting the Clinic.
• We ask for at least 24 hours notice before the scheduled time whenever possible.
• Late cancellations or no-shows may not be eligible for a full refund, at the Clinic’s discretion.
• Rescheduling depends on doctor availability and is not guaranteed for the same day or preferred time.

3. When refunds may be available

Refund requests are reviewed individually. Typical situations include:

• The Clinic cancels or significantly changes your appointment and cannot offer a suitable alternative.
• A technical failure on our side or the payment gateway prevents the consultation from taking place after successful payment.
• You cancel with reasonable notice and the Clinic approves a refund under this policy.
• A clinician determines that the booked online visit is not clinically appropriate and an alternative arrangement is not accepted.

Refunds are generally not available for completed consultations, no-shows without notice, or dissatisfaction alone after a service has been provided — though you may still use our complaints process.

4. How to request a refund

For eligible paid bookings, sign in to My appointments and submit a refund request with a short explanation. You may also email info@drtaliyasclinic.com with your booking reference, patient name, and reason.

5. Review and processing

• Refund requests are reviewed by clinic staff. Approval is not automatic.
• We may approve a full or partial refund depending on timing, payment status, and circumstances.
• Approved refunds are processed manually and typically return to the original payment method.
• Processing can take several business days after approval, depending on banks and the payment gateway.
• You will see status updates such as pending review, approved, declined, or completed in My appointments where available.

6. Declined requests

If a request is declined, we will share a brief reason where possible. You may contact the Clinic for clarification or raise a complaint if you believe the decision was unfair.

7. Contact

Questions about this policy: info@drtaliyasclinic.com, phone 051 2260010, or our contact page.

Related: Terms and conditions · Privacy policy